Warranty

Date of last update: 23 May 2025

The Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) guarantees certain conditions, warranties and undertakings and gives a consumer (as that is defined in the Australian Consumer Law, hereinafter referred to in this warranty as the “Consumer”) other legal rights in relation to the quality and fitness for purpose of goods sold in Australia. Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law that cannot be modified or excluded (“NonExcludable Statutory Rights”). The rights given by this warranty are in addition to any Non-Excludable Statutory Rights.

1. Statutory Notice to Consumers

1.1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods.

2. Our warranty

2.1. We stand behind the quality and durability of our products. As such, in addition to your rights under the Australian Consumer Law, and subject to and in accordance with the terms and conditions listed below, we warrant to repair or replace our products (at our sole discretion) for any defect or fault in our products purchased and installed within Australia, where such defect or fault is caused by our manufacturing process (“Warranty Product”).
2.2. The warranty period is valid for each item from the date of delivery.

3. Duration of warranty

3.1. This warranty applies for the maximum period of 5 years (“Warranty Period”).
3.2. Any defect in a Warranty Product must be identified within the Warranty Period for you to be entitled to claim under this warranty. If you need to make a claim under this warranty, you must notify us within 7 days from the fault occurring. If your claim is lodged outside this 7-day period, we reserve the right to reject your claim.This warranty becomes effective upon receipt of the trailer by the Buyer.

4. Your remedy under this warranty

4.1. If your claim is permitted, your remedy under this warranty is either (at our sole option):

a. The replacement of the defective portion of the Warranty Product with new product of ours that is the same or as similar as possible to the defective product; or

b. The repair of the defective portion of the Warranty Product.

5. Who can claim under this warranty?

5.1. This warranty is not transferable or assignable except to an immediate successor-in-title of an owner-occupied residential site on which a Warranty Product was installed.

5.2. The following people are entitled to claim under this warranty:

a. The original purchaser of the Warranty Product, on provision of proof of purchase in the form or a receipt or purchase order and a copy of the applicable warranty document; and

b. The owner of an owner-occupied residential site on which the Warranty Product was installed, on provision of satisfactory proof of purchase relating to the original purchaser’s purchase of the Warranty Product and a copy of the applicable warranty document.

6. Conditions of warranty

6.1. This warranty applies to the structure and chassis of the Warranty Product and does not include any third-party parts, accessories and wrapping. This warranty also does not cover the structure and chassis colour, as these may change or fade over time and as a result of exposure, wear and tear.
6.2. It is your responsibility to adhere to all relevant care instructions, operations, maintenance and cleaning instructions supplied by us at time of the sale.

6.3. This warranty will not apply in respect of any damage or defect caused by, arising from or in any way attributable to any one or more of the following:

a. Improper installation of the Warranty Product and/or failure to abide by our written instructions or any applicable laws;

b. Use of the Warranty Product beyond normal use or in an application not recommended or permitted by our written instructions or applicable laws;

c. Any extreme weather event or conditions, including but not limited to heavy rain, flooding, storm, wind, earthquake, lightning or hail;

d. Damage resulting from fire or exposure to heat sources such as cooking devices or reflective surfaces;

e. The application of paints, stains, surface treatments or other chemical substances, including but not limited to cleaners or pesticides;

f. Fading, flaking or other deterioration of any paints, stains or other coatings placed on the Warranty Product;

g. Any modifications made to the Warranty Product, whether before or after installation;

h. Improper handling, maintenance, storage, abuse or neglect of the Warranty Product;

i. Misuse or abnormal use of the Warranty Product;

j. Failure of proper and timely maintenance or repair of the Warranty Product;

k. Ordinary wear and tear or normal weathering; or

l. Impact from objects or damage caused by heavy loads.

6.4. This warranty also does not apply to the following types of products:

a. Products that have a defect where the defect was disclosed to you prior to purchase;

b. Any product where the defect was reasonably identifiable on physical examination of the product and you examined the product prior to purchase;

c. Products that are re-sold by a re-seller that is not authorised by us; and

d. Any second-hand purchases of product.

6.5. You must give us unrestricted access to the site to undertake any repair work. Any repair work carried out by our staff or our sub-contractors must be in a safe area, free from obstructions. You will be responsible for any landscaping, plumbing or electrical works needed to complete the job or remediate the area. You will also be responsible for obtaining any lifting equipment or additional labour needed to repair or replace.

6.6. We will not be liable for any damage or loss on the structure once it leaves our premises if collected from our premises by you or any other person you nominate (including any thirdparty carrier).
6.7. This warranty applies to any Warranty Product replaced or repaired in accordance with the provisions of this warranty for the balance of the original Warranty Period or 3 months from date of replacement or completion of repair work, whichever is the longest.

7. What you must do if you identify a defect

7.1. Once we receive your warranty claim, we may advise you as to temporary measures to take or repairs to make. If we request, you must allow us to enter the site on which the Warranty Product has been installed to inspect the Warranty Product, and to undertake such repairs or take such other actions as we deem necessary or desirable, at our own expense.

7.2. Your failure to comply with the requirements in this section may result in us denying your claim or limiting your claim, in our absolute discretion. We will not be liable for any loss, damage or injury caused as a result of your failure to abide by this section.

8. Claim process

8.1. To make a warranty claim, you must send or deliver the following documents to us by email: a. A copy of the original proof of purchase for the Warranty Product; and b. Photos of the alleged defect in the Warranty Product

8.2. Our email address for all warranty claims is [email protected]. Once we have been provided with those materials, we will issue you with a claim form. We may request the opportunity to inspect the Warranty Product before any claim is processed and other relevant materials before proceeding with your claim. If we require you to provide such materials to us, you must do so promptly and at your own expense. These requests will be made within 7 working days from notification of the defect.

9. Costs of warranty claim

9.1. Customers are responsible for any costs reasonably incurred in submitting a claim under this warranty, including transportation, removal, or inspection expenses, unless otherwise agreed in writing. This warranty does not cover costs associated with the removal or disposal of defective products, except where such costs are required to be borne by us under the Australian Consumer Law. In the event that a product defect constitutes a failure to comply with a consumer guarantee under the Australian Consumer Law, we will meet our legal obligations, including covering the reasonable costs of remedying the failure.

10.Exclusions and limitation of warranty

10.1. To the extent permitted by law, we will be responsible for defects in the product covered by this warranty, subject to the terms and conditions set out herein. Our liability shall be limited, at our sole discretion, to one or more of the following remedies:

(a) the repair of the defective product;
(b) the replacement of the defective product or supply of an equivalent product; or
(c) the payment of the cost of having the product repaired or replaced.

We will not be liable for any loss or damage that is incidental, indirect, consequential, special, exemplary, punitive, or statutory in nature, including but not limited to loss of use, loss of enjoyment, loss of profits, or diminution in value of any property, except where such liability cannot be lawfully excluded or limited, including under the Australian Consumer Law.

This warranty does not apply to defects or damage resulting from misuse, improper installation, unauthorised repair, neglect, accident, or normal wear and tear. Claims under this warranty must be made within the warranty period and in accordance with the procedures set out in this document.

11. Questions or concerns?

11.1. If you have any questions or concerns about this warranty or wish to know whether it applies to your product, please contact us

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