Warranty
Date of last update: 22 June 2024
1. Statutory Notice to Consumers
2. Our warranty

3. Duration of warranty
4. Your remedy under this warranty
4.1. If your claim is permitted, your remedy under this warranty is either (at our sole option):
a. The replacement of the defective portion of the Warranty Product with new product of ours that is the same or as similar as possible to the defective product; or
b. The repair of the defective portion of the Warranty Product.
5. Who can claim under this warranty?
5.2. The following people are entitled to claim under this warranty:
a. The original purchaser of the Warranty Product, on provision of proof of purchase in the form or a receipt or purchase order and a copy of the applicable warranty document; and
b. The owner of an owner-occupied residential site on which the Warranty Product was installed, on provision of satisfactory proof of purchase relating to the original purchaser’s purchase of the Warranty Product and a copy of the applicable warranty document.
6. Conditions of warranty
6.3. This warranty will not apply in respect of any damage or defect caused by, arising from or in any way attributable to any one or more of the following:
a. Improper installation of the Warranty Product and/or failure to abide by our written instructions or any applicable laws;
b. Use of the Warranty Product beyond normal use or in an application not recommended or permitted by our written instructions or applicable laws;
c. Any extreme weather event or conditions, including but not limited to heavy rain, flooding, storm, wind, earthquake, lightning or hail;
d. Damage resulting from fire or exposure to heat sources such as cooking devices or reflective surfaces;
e. The application of paints, stains, surface treatments or other chemical substances, including but not limited to cleaners or pesticides;
f. Fading, flaking or other deterioration of any paints, stains or other coatings placed on the Warranty Product;
g. Any modifications made to the Warranty Product, whether before or after installation;
h. Improper handling, maintenance, storage, abuse or neglect of the Warranty Product;
i. Misuse or abnormal use of the Warranty Product;
j. Failure of proper and timely maintenance or repair of the Warranty Product;
k. Ordinary wear and tear or normal weathering; or
l. Impact from objects or damage caused by heavy loads.
6.4. This warranty also does not apply to the following types of products:
a. Products that have a defect where the defect was disclosed to you prior to purchase;
b. Any product where the defect was reasonably identifiable on physical examination of the product and you examined the product prior to purchase;
c. Products that are re-sold by a re-seller that is not authorised by us; and
d. Any second-hand purchases of product.
6.5. You must give us unrestricted access to the site to undertake any repair work. Any repair work carried out by our staff or our sub-contractors must be in a safe area, free from obstructions. You will be responsible for any landscaping, plumbing or electrical works needed to complete the job or remediate the area. You will also be responsible for obtaining any lifting equipment or additional labour needed to repair or replace.
7. What you must do if you identify a defect
8. Claim process
9. Costs of warranty claim
10.Exclusions and limitation of warranty
11. Questions or concerns?
11.1. If you have any questions or concerns about this warranty or wish to know whether it applies to your product, please contact us using the following contact details:
Telephone number: 1300 113 118
Email address: info@specialtytrailers.com.au
Postal address: 726 Woodville Road, Fairfield East NSW 2165